Privacy Policy

This Privacy Policy explains how Excelon International ("Excelon", "we", "us" or "our") handles personal information when you visit excelon.co.uk, contact us, make an enquiry, purchase from us where ordering facilities are available, or otherwise interact with our business.

We process personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended from time to time.

1. Information we may collect

Depending on how you interact with us, we may collect:

• Identity and contact information, such as your name, email address, telephone number, delivery or billing address.
• Enquiry information, including enquiry type, subject, messages, product interests, project requirements and correspondence with us.
• Order and transaction information, where applicable, such as products ordered, order value, delivery details, payment status, returns and refund records. Where a third-party payment provider processes your payment, we do not normally receive your complete payment-card details.
• Trade or business information, such as business name, role, purchasing requirements and information supplied when applying for a trade relationship.
• Technical information, such as IP address, browser/device information, server logs and security information generated when the website is accessed.
• Marketing preferences, where you choose to receive promotional communications from us.

2. How we collect information

We collect information directly from you when you complete our contact form, call or email us, place an order, request support, discuss a trade account, visit us in connection with a sale, or otherwise communicate with us. Some technical information may be collected automatically by our website hosting and security services.

3. Why we use personal information

We may use your personal information to:

• respond to enquiries and provide product, project or trade information;
• process, fulfil and administer orders and deliveries where applicable;
• provide customer service, returns, refunds, warranty or aftercare support;
• maintain business, tax, accounting and transaction records;
• protect our website, customers and business against misuse, fraud or security incidents;
• improve our products, services and website experience;
• manage supplier, trade and business relationships; and
• send marketing communications where permitted by law and, where required, where you have consented.

4. Our lawful bases

The lawful basis we rely on depends on the activity. We may process information because it is necessary to take steps at your request or perform a contract with you; because we have a legal obligation; because it is necessary for our legitimate interests in operating, securing and improving our business; or because you have given consent. Where we rely on consent, you may withdraw it at any time.

5. Contact-form emails

When you submit the contact form, the information you provide is transmitted to our business email account so that we can respond. Our website and email services may be provided or supported by third-party hosting and email service providers, including Hostinger and Titan Email. Those providers may process technical or message data as necessary to provide their services.

6. Cookies and browser storage

This website may use essential browser storage to remember whether you have acknowledged our cookie notice and to support basic website functionality. If we introduce analytics, advertising or other non-essential cookies in future, we will update this notice and request consent where required before using them.

7. Sharing your information

We do not sell your personal information. We may share relevant information with trusted service providers where necessary to operate our business, including website hosting, email, IT/security, delivery/courier, payment, professional advisory and accounting providers. We may also disclose information where required by law, regulation, court order or to protect legal rights.

Service providers are expected to use personal information only for the relevant service and subject to appropriate confidentiality and data-protection obligations.

8. International transfers

Some technology or service providers may process data outside the United Kingdom. Where this happens, we take reasonable steps to ensure an appropriate lawful transfer mechanism or other protection required under UK data-protection law is in place.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements. As a general guide, routine enquiries may be retained for up to 24 months after the last meaningful contact, while transaction and accounting records may need to be kept for longer periods required by law. We may retain information longer where a complaint, dispute or legal obligation requires it.

10. Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure. No website or email system can guarantee absolute security, so please avoid sending unnecessary sensitive information through the contact form.

11. Your data-protection rights

Depending on the circumstances and the lawful basis involved, you may have rights to request access to your personal information, correct inaccurate information, request erasure, restrict processing, object to processing, receive certain information in a portable format, and withdraw consent where consent is relied upon.

To exercise a right, contact info@excelon.co.uk. We may need to verify your identity before acting on a request.

12. Marketing

Where we send electronic marketing, we will do so in accordance with applicable rules. You can unsubscribe using any unsubscribe method included in the communication or contact us at info@excelon.co.uk. We may still contact you about active orders, service messages or other non-marketing matters.

13. Children

Our products and website are intended for a general adult retail and trade audience and are not designed to knowingly collect personal information from children.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter. You also have the right to complain to the UK Information Commissioner's Office (ICO). Information about making a complaint is available at ico.org.uk.

15. Changes to this policy

We may update this Privacy Policy when our business, website, service providers or legal obligations change. The latest version will be published on this page with an updated revision date.

16. Contact us

For privacy questions or requests, contact:
Excelon International
Email: info@excelon.co.uk
Telephone: +44 7444 044007
United Kingdom